We stand behind the quality of our products sold through our website and in the store and want only the best for our customers. If for some reason you are not satisfied please find our return policy below.

 

Returns

Items may be returned within 30 days of the delivery date either by mail or items can be returned in-store. Returns must be unused and in the same condition that you received it in with the seal unbroken. To return your product, you can mail/take your product to our store. Please see address below.

 

VERY IMPORTANT: We cannot be responsible for any customs restrictions, tariffs, or other regulations that may apply in countries outside the United States. If you have any questions, we encourage you to speak with your customs office, although we will ship any products you order to the address you provide.

 If for whatever reason the package is seized by Customs Officials, we will not issue you a refund unless all products are returned to us in their original condition. Most orders pass through customs without delay; however, some packages are delayed or seized by customs. If the package is returned to us by Customs Officials, the shipping charges incurred will be deducted from your refund.

To complete your return, we require a receipt or proof of purchase.

Refunds
Once your return is received and inspected, the refund will be processed within 14 business days. Please note our system does not retain your credit card information as a security measure to protect you the customer. Someone from the returns department will contact you for that information to process the refund. Refunds are processed but please check with your bank or Credit Card Company as they may take up to 5 business days to reflect on your account.

Exchanges (if applicable)
Items that are defective or damaged. If you need to exchange it for the same item, send us an email at webstore@hippocratesinst.org and send your item to:

Returns Department

1466 Hippocrates Way
West Palm Beach
FL 33411.

 

 Shipping
To return your product, you should mail/take your product to:

Returns Department/Hippocrates Health Institute

1466 Hippocrates Way
West Palm Beach
FL 33411