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Hippocrates Health Institute’s
Product Return, Refund and Exchange Policy

Last Update: September 1, 2018(B)

Policy on Reservations at Hippocrates Health Institute 

The following policies apply to reservations both live and online(B)

Tuition

  1. A refund request must be submitted by guest or “HHI” Reservation Specialist when there has been an internal booking error.
  2. The most recent HHI booking paperwork must be attached to the refund request and reviewed and signed by Reservation Specialist.
  3. The HHI refund request must be entered by the reservation – sales department in the refund log and forwarded to the sales manager. The sales manager must review, approve and sign, then forward the documents to the HHI finance department for financial review.  The finance department will forward to the refund committee for final review.
  4. If the guest refund is requested due to death, HHI will approve the refund to the former guest’s authorized representative with proof of a death certificate, if not, the request will then be forwarded to the Refund Committee.
  5. Once refund is approved, finance will process, update the status of the refund log and return all paperwork to reservation specialist office.
  6. The HHI refund request can only be processed upon receipt of a written/email approval from the Refund Committee by the finance department.
  7. Once refund is processed, the HHI reservation specialist is required to batch all the guest documentation and file in the reservation specialist office in the “Guest Refunds Folder”.
  8. Cancellation and rescheduling charge change fees:
    1. $250.00 charge change fee for all guest(s) rescheduling their HHI booking for any reason(s)
    2. $350.00 charge change fee for splitting a HHI booking for any HHI program with a guest voucher
    3. $250.00 charge change fee for issuing a guest voucher requesting an early departure from any HHI Program
    4. $500.00 charge change fee for cancelling or rescheduling a LTP guest reservation within two, (2) weeks of arrival
    5. $500.00 charge change fee for cancelling or rescheduling a HWLA guest reservation within one, (1) month of arrival

Policy on HippocratesInst.org/shop

We stand behind the quality of our products sold through our website and in the store and want only the best for our customers. If for some reason you are not satisfied please find our return policy below.

Returns 

Items may be returned within 30 days of the delivery date either by mail or items can be returned in-store. Returns must be unused and in the same condition that you received it in with the seal unbroken. To return your product, you can mail/take your product to our store. Please see address below.

VERY IMPORTANT: We cannot be responsible for any customs restrictions, tariffs, or other regulations that may apply in countries outside the United States. If you have any questions, we encourage you to speak with your customs office, although we will ship any products you order to the address you provide.

If for whatever reason the package is seized by Customs Officials, we will not issue you a refund unless all products are returned to us in their original condition. Most orders pass through customs without delay; however, some packages are delayed or seized by customs. If the package is returned to us by Customs Officials, the shipping charges incurred will be deducted from your refund.

To complete your return, we require a receipt or proof of purchase.

Retail- Website – Mail Order 

Return Policy: Product returns are accepted up to 30 days from purchase with a copy of the original receipt.

In the event that there is no receipt, a Retail Store/Mail Order/Website credit may be issued at the discretion of management.

  1. All returns must obtain a manager’s approval for refund or exchange. If manager is not available obtain approval from store supervisor.
  2. All refunds must be processed under guest or customer (Do not use “Guest Hippocrates” even if sale was processed using “Guest Hippocrates”).
  3. All refunds are processed using the same payment method as the original purchase; if a debit/credit card was the original point of sale, then the credit will be issued to that account. All cash purchases will be issued on a HHI gift card, no cash refunds are permitted (If a correction is necessary and requires a negative cash posting, please notify/email accounting and your manager).
  4. All returns must include the following information on the receipt; reason for refund, signature of person requesting refund and signature of employee processing refund and manager’s or supervisors’ initials.
  5. Shipping charges will not be refunded.
  6. Attach refund receipt with above information in order to complete the guest refund transaction.
  7. All refund documentation and original receipt must be sent to finance with next day’s deposit.
  8. HHI cannot be responsible for any customs restriction, tariffs, or other regulations that may apply in the country of delivery. If a package is returned to HHI due to a regulatory issue, HHI will only issue a refund on merchandise, excluding any shipping and handling fees. All HHI merchandize must be received to our returns department in their original condition to qualify for a refund. 

Oasis/IV/Oxygen/Salon

  1. When a guest requests a refund for services, the refund must be approved by a manager.
  2. All refunds are processed using the same payment method as the original purchase; if a debit/credit card was the original point of sale, then the credit will be issued to that account. All cash purchases will be issued on a HHI gift card, no cash refunds are permitted (If a correction is necessary and requires a negative cash posting, please notify/email accounting and your manager).

A copy of the refund receipt must be stapled to a copy of the original receipt and given to manager for approval before being submitted to Accounting.

Refunds

Once your return is received and inspected, the refund will be processed within 14 business days. Please note our system does not retain your credit card information as a security measure to protect you the customer. Someone from the returns department will contact you for that information to process the refund. Refunds are processed but please check with your bank or Credit Card Company as they may take up to 5 business days to reflect on your account.

Exchanges (if applicable) 

Items which are defective or damaged: If you need to exchange it for the same item, send us an email at webstore@hippocratesinst.org and send your item to:

Returns Department
1466 Hippocrates Way
West Palm Beach
FL 33411.

To return your product, you should mail/take your product to: 

Returns Department/Hippocrates Health Institute
1466 Hippocrates Way
West Palm Beach
FL 33411

Returns Policy on LifeGive Website

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it with the seal unbroken.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.


Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@lifegivesupplements.com.


Exchanges (if applicable) ​
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@lifegivesupplements.com and send your item to:

LifeGive shop
1466 Hippocrates Way,
West Palm Beach
FL 33411


Gifts 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping 
To return your product, you should mail your product to:

Hippocrates Health Institute

LifeGive Shop
1466 Hippocrates Way,
West Palm Beach
FL 33411


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

International orders

If an international order is returned to us because it did not pass customs, the shipping charges incurred will be deducted from the refund.